This Refund Policy applies to eligible digital products and services sold directly by AlphaToolkits through https://alphatoolkits.com.

1. Third-Party and Affiliate Purchases

AlphaToolkits reviews and promotes products sold by third-party software companies, marketplaces, affiliate networks and digital-product vendors.

When you purchase such a product, the contract of sale is generally between you and the third-party vendor. Questions regarding payment, cancellation, delivery, billing or refunds must be directed to that vendor.

We may provide reasonable assistance in identifying the appropriate vendor support channel, but we cannot control or override a third party’s refund decision.

2. Products Sold Directly by AlphaToolkits

This section applies only where AlphaToolkits is identified as the direct seller or merchant of record.

Directly sold products may include:

• Templates
• Prompt collections
• Guides and electronic books
• Checklists and worksheets
• Reports and resource packs
• Recorded training materials
• Other downloadable or digitally delivered products

3. Refund Request Period

Unless a different guarantee is clearly displayed on the applicable product page, an eligible refund request must be submitted within seven calendar days after the original purchase date.

Requests received after this period may be declined unless a longer period is required by applicable consumer law.

4. Situations That May Qualify for a Refund

A refund may be considered when:

• You were charged more than once for the same transaction
• You paid but did not receive the product or access instructions
• The supplied download file is materially defective or corrupted
• A significant technical defect prevents the product from functioning as specifically described
• You received a different product from the one purchased
• Applicable consumer law requires a refund

Before approving a technical refund, we may attempt to repair the problem, replace the file, resend access information or provide reasonable support.

5. Non-Refundable Situations

Except where required by law or expressly stated on a product page, refunds will generally not be issued when:

• You changed your mind after receiving or downloading the product
• You purchased the product by mistake but accessed or substantially used it
• You no longer need the product
• You did not read the product description before purchasing
• You lack the required software, device, skill or technical knowledge
• You failed to use the product or complete the training
• You expected features or results that were not promised in the product description
• Your device, internet connection or third-party software is incompatible
• A third-party platform changes its features, policies or availability
• You request a refund after the applicable request period
• You violated the product licence or redistributed the material

6. Downloaded and Accessed Digital Content

Digital products can often be copied or retained immediately after access. For this reason, change-of-mind refunds may not be available once a product has been downloaded, accessed, delivered or substantially consumed.

This limitation does not affect any mandatory consumer right that cannot legally be waived.

7. Product-Specific Guarantees

A specific product may be offered with a separate guarantee or refund period. Where the product page clearly provides different refund terms, those product-specific terms will apply to that purchase.

Promotional statements made by unauthorised third parties do not create a refund obligation unless confirmed by AlphaToolkits in writing.

8. Subscription Products

Where AlphaToolkits directly offers a subscription, you may cancel future renewal in accordance with the cancellation instructions supplied with the subscription.

Cancellation stops future charges but does not automatically create a refund for a current or previous billing period. Partial or prorated refunds are not normally issued unless required by law or expressly stated in the subscription offer.

9. How to Request a Refund

Send your request to support@alphatoolkits.com with the subject line Refund Request.

Include:

• Your full name
• Email address used for the purchase
• Order or transaction number
• Product name
• Purchase date
• Reason for the request
• Screenshots or other evidence of a technical issue, where relevant

Incomplete requests may take longer to review.

10. Refund Review and Processing

We will review the request and may ask for additional information. Approval is not automatic merely because a request has been submitted.

Approved refunds will ordinarily be returned through the original payment method where possible. Banks and payment processors may require additional processing time after a refund has been authorised.

Transaction, currency-conversion or payment-processing charges may be non-refundable where those fees are retained by a third-party processor.

11. Chargebacks and Payment Disputes

Contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue.

Fraudulent, abusive or unjustified payment disputes may result in suspension of product access, cancellation of licences and submission of relevant transaction evidence to the payment provider.

12. Abuse of the Refund Policy

We may refuse future purchases or service to users who repeatedly purchase, download, copy or use digital products and then submit abusive or dishonest refund requests.

13. Contact Us

AlphaToolkits Support
Abuja, Federal Capital Territory, Nigeria
Email: support@alphatoolkits.com
Website: https://alphatoolkits.com